Cancellation Policy

Customers have a 24-hour window to cancel their order unless the item has been marked as shipped. Once the item is shipped, cancellation is not possible. To cancel an order, customers can either do so from their order section or contact Customer Service at 7013187082. Alternatively, they can email us at contactus@thelumenlights.com with their order ID for cancellation.

Refund Policy

We aim for your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund policy:

1. Eligibility for Refund: Refunds are available for eligible items within 5 days of delivery. The item must be in its original condition, unused, and in the original packaging. Some products may be excluded due to hygiene or safety reasons.

2. Refund Process: To request a refund, please contact our customer service team at 7013187082 or email us at contactus@thelumenlights.com with your order details and reason for the refund. Our team will guide you through the refund process.

3. Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take some time for the refund to reflect in your account.

4. Return Shipping: If the return is due to our error or a defective product, we will cover the return shipping costs. However, if it’s due to a change of mind, the customer is responsible for return shipping costs.

5. Processing Time: Once we receive the returned item and verify its eligibility for a refund, we will process the refund promptly. Please allow 3-4 business days for the refund to reflect in your account.

6. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, we recommend placing a new order for the desired item and returning the original item for a refund.

7. Contact Us: If you have any questions or need assistance with a refund request, please contact our customer service team. We are here to ensure you have a positive shopping experience with The Lumen Lights.

By making a purchase with us, you agree to abide by the terms and conditions of our refund and cancellation policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes or updates.